FAQ
Japanese Cars Collection
ABOUT THE SERIES
How many issues is "Japanese Cars Collection"?
We currently plan to release the first 13 issues in Malaysia.
Thereafter, availability will be subject to actual inventory levels in Japan.
As supplies are limited, quantities will be allocated on a first-come, first-served basis.
In case of shortages, subscribers will have priority over single-issue website purchasers and retail stores.
We will send all subscribers regular updates by email as soon as we have more news and update this FAQ article in due course.
Where can I buy "Japanese Cars Collection"?
The series is available at 7-Eleven and myNEWS convenience stores, as well as Popular, MPH, Kinokuniya, Tsutaya, Eslite and all good bookstores.
You can also place a single issue order or subscribe to the series from this site.
How much does "Japanese Cars Collection" cost?
The first issue special price is RM 19.90, issue 2 is RM 29.90. The regular price issues are RM 59.90. Subscribers save 5% and enjoy FREE DELIVERY.
Those who purchase single issues also enjoy FREE DELIVERY (except the special offer issues 1 and 2).
Is this the same as the DeAgostini series published in Japan?
Yes. All issues are exactly the same as the Japanese publication.
What language is the magazine content in?
The series is imported from Japan so all the magazine content is in Japanese, but English versions of the magazine article introducing the featured car are available by selecting "Model Introduction" from the website menu.
Where can I purchase back issues of "Japanese Cars Collection"?
Please select “Back Issues” from the website menu. All issues still available for purchase will be listed there.
SUBSCRIPTIONS
What is a Subscription?
Placing a Subscription order simply lets us know that you want us to send you the next issues automatically, at a special discounted price.
Your recurring order will be charged on the notified schedule and when the last delivery is made, your Subscription will automatically stop.
You can cancel any time before that – please see the Cancelling a Subscription article for full details.
What are the benefits of a Subscription?
Ordering a Subscription is the best way to save money, time and trouble.
You get the best offers and gifts, and priority delivery.
All with no commitment as you can cancel anytime. The list of benefits are;
• Save 5% on the regular retail price
• Delivery right to your door, FREE of charge
• You’ll never miss a copy –your next issues arrive automatically, no need to remember purchase every week.
• You’ll receive your copies before the issues are available in stores (depending on the date and starting issue of your order – see below)
• You don’t need to make any long-term commitment.
• You can cancel your subscription any time - just notify us 14 days before your next shipment is due. (Please see the Cancelling a Subscription article for full details)
What is the shipping schedule?
Your Issue 1 will be sent within three days of your order. Issue 2 will be sent one week after Issue 1. Issues 3 and 4 will be sent together, two weeks after Issue 2.
Thereafter you’ll receive two issues every four weeks.
You can start from any issue by selecting from the dropdown menu on the order page and you’ll be able to see the billing and shipment dates for your first two shipments. Thereafter, the schedule is as described above.
What is the shipping schedule?
Your Issue 1 will be sent within three days of your order. Issue 2 will be sent one week after Issue 1. Issues 3 and 4 will be sent together, two weeks after Issue 2.
Thereafter you’ll receive two issues every four weeks.
You can start from any issue by selecting from the dropdown menu on the order page and you’ll be able to see the billing and shipment dates for your first two shipments. Thereafter, the schedule is as described above.
How can I get my copies before they are in stores?
Simply make sure you start your subscription on or before the order dates shown in the following table;
| Starting issue | Place your order by |
| 2 | 25/7/2024 |
| 3 | 8/8/2024 |
| 4 | 22/8/2024 |
| 5 | 5/9/2024 |
| 6 | 19/9/2024 |
| etc | etc |
You can also request an accelerated shipment schedule. Just contact us and we’ll make the arrangements.
I already bought some issues in store – can I still start a subscription?
No problem. You can start from any issue that’s still available.
The dropdown menu on the order page automatically shows all the available options.
As always, if you have any special requests, just contact us and we’ll do our best to accommodate.
Do I have to sign a contract?
No. Placing a Subscription order simply lets us know that you want to receive the issues according to the notified schedule.
Your recurring order will be fulfilled automatically and when the last issue is delivered, your subscription will automatically stop.
And you can cancel any time – please see the Cancelling a Subscription article for full details.
Will the price change during my Subscription?
The price of the issues notified to you at the start of your subscription will be fixed for the duration of your subscription and all the deliveries we send you will be FREE. However, should the statutory rate of VAT change we may increase the price to reflect the VAT increase for the remaining issues in your subscription.
Can I order more than one Subscription?
Yes, you can set a quantity of 2 or more for your subscription orders to be sent to the same address.
We only ask that you place one subscription order for each separate delivery address.
Note that shipping is free of charge so multiple subscription orders do not affect your monthly delivery cost or your statutory rights.
Can I temporarily suspend my Subscription?
Unfortunately, we are unable to temporarily suspend a subscription.
If you cancel your subscription you may not be able to restart from the next issue and price at a later date.
However, if you do have to cancel and decide later to restart, please contact us and we will do our best to help.
Canceling a Subscription
You can cancel your Subscription up to 14 days before the scheduled date of your next shipment.
Please contact us by phone on (603) 8020 7112 or by email at helpdesk@stkworkshop.my
Upon cancellation, no further deliveries will be dispatched and you will not be charged any further amount.
Terms and conditions related to returns and refunds remain unchanged. Amounts for orders already delivered or processed will not be refunded.
Please note that canceling your subscription may render you ineligible to qualify for any FREE gifts according to the stated conditions.
How can I check my order status?
Once you have completed your order successfully you will receive a confirmation email with details of your order.
If you did not receive your order confirmation email we recommend that you check your ‘Bulk’ or ‘Spam’ folders.
If you are unable to find your order confirmation email please contact us so we can determine if your order was correctly authorized.
If you have already placed an order at stkworkshop.my, our system has automatically registered you as a member, please login with your mobile phone number, and the first time you log in, the password will be your mobile phone number.
Please reset your password after login. The status of your order will be displayed as follows:
In Process - Your order has been successfully received and is being processed.
Shipped - The courier has picked up the order from our warehouse and is now sending it to your shipping address, the tracking number will be displayed later.
A confirmation email will also be sent to you when the shipment is dispatched. If your order consists of more than one item, we will usually ship the items we have in stock first and the items that are temporarily out of stock will be shipped at a later date.
In this case, the status of your order will appear as "Partial Shipment".
Next Shipment - If you have placed a subscription order, this will show the scheduled date for the next delivery.
If you have not created an account, please wait for a confirmation email to be sent to you, we recommend that you do so in order to receive the best offers and the most personalised service.
What is the appropriate age range?
The models with “Japanese Car Collection” are not toys. The models are designed for ages 14 and older and include delicate parts that require care during handling.
ORDERS
Can I order by phone?
Yes. If you prefer to order by phone, please call us on (603) 8020 7112 during the hours of 08:30 to 17:00 Monday to Friday (except public holidays).
Can I order single or selected issues?
Yes. Please visit the Back Issue page.
Do you accept international orders?
At this time our website only accepts orders for delivery to Malaysia addresses. Please contact us if you’re interested in “Japanese Cars Collection” and we can advise you about specific plans for your country.
What if I want to cancel my order?
Please contact us as soon as possible.
Please note that once an order has been processed for delivery it will not be possible to cancel.
The order will be delivered as planned. Please refer to the section on RETURNS & EXCHANGES.
If you are a Subscriber you can cancel your subscription by contacting us 14 days before the dispatch of your next scheduled delivery to notify us accordingly. Please note that any special gifts for Subscribers that you have not already received will also be automatically cancelled.
BILLING & PAYMENT
Accepted forms of payment
We accept Visa and Mastercard credit cards.
How do I update my billing details?
For your security and peace of mind, STK Workshop does not see or store your payment details.
All payments are securely processed by AsiaPay Limited.
You will be required to input your payment details each time you place an order.
Subscribers only need to place their order one time and AsiaPay will process recurring payments automatically.
If you need to update your details for your recurring Subscription payments please contact us on (603) 8020 7112 or at helpdesk@stkworkshop.my with your order reference number and we’ll give you instructions how to update billing details.
What if my credit card expires?
If your credit card has expired please contact us on (603) 8020 7112 or at helpdesk@stkworkshop.my and let us know your order reference number and we’ll give you instructions how to update billing details.
SHIPPING
How will my order be shipped?
After your order is confirmed, our warehouse will immediately process for dispatch and arrange delivery by overnight courier.
The carrier will deliver to the address you specified when you ordered.
What are the shipping costs?
All our products currently include free delivery to addresses in Malaysia except for single issue purchases of the special introductory price early issues.
How do I track my order?
You can see the current status of your order in your account area at www.stkworkshop.my.
Once your tracking number has been issued you’ll receive an email and link from us and you can track your shipment at courier company website.
If you did not create an account please wait for the email with your tracking number. And while you wait, why not create an account now so you can enjoy earlier status updates and much more.
Can I ship to a different address?
Yes. During the checkout process you can provide one address for delivery and another for billing.
So you can ship to your office or to a friend instead of to your home if you wish.
We only ask that you place one order for each delivery address.
It will not be possible to order multiple items to be sent to different addresses in the same order.
I gave the wrong delivery address with my order.
Please contact us on (603) 8020 7112 or at helpdesk@stkworkshop.my immediately and we will do our best to help.
Be sure to go to your account area at www.stkworkshop.my and update your delivery address details as soon as possible.
Can I change my delivery address?
If you already placed your order please contact us on 5968 3318 or at helpdesk@stkworkshop.my immediately and we will do our best to help.
Be sure to go to your account area at www.stkworkshop.my and update your delivery address details as soon as possible.
Contact us on (603) 8020 7112 or at helpdesk@stkworkshop.my if you need to be sure about your next delivery getting to your new address.
What happens if I’m not at home when the delivery arrives?
If the courier has attempted to deliver a parcel that is too large to fit through a letter box and there is nowhere suitable to leave it, they will return it to their local hub.
Please look for a 'We tried to deliver' notice which should have the relevant contact details on it.
You may contact them directly to arrange a convenient time for delivery.
If the courier is unable to deliver to you because you have not arranged a delivery date with them within a reasonable period of the initial attempt to deliver, or to collect from the local depot yourself, we may charge you for storage costs and any further delivery costs while we will try to contact you to make new arrangements.
If we remain unable to contact you or to arrange a suitable delivery or collection we may terminate the agreement, refund to you any amount you may have paid in advance for goods we are yet to dispatch and deduct or charge you appropriate compensation for costs incurred as a result of you not allowing us to deliver the products to you.
Additional Shipping Fees
STK Workshop will not be responsible for costs resulting from orders shipped to out of date or incorrect address.
Customers will be charged for any return shipping fees due to incorrect delivery address information.
Which countries do you deliver to? Do you ship internationally?
At this time our website only accepts orders for delivery to Malaysia addresses.
Please contact us if you’re interested in “Japanese Cars Collection” and we can advise you about specific plans for your country.
RETURNS AND EXCHANGES
What if I want to return my item? What is your Returns Policy?
STK Workshop customers are covered by a three week (15 working day) return window from the date of delivery for any pack purchased individually or the first pack of any subscription order.
Simply return your order within 15 working days of receiving the delivery from us, with all elements included, all packaging intact and undamaged.
Once the goods are received at our warehouse and the condition verified we will refund your purchase price less any deduction to reflect any reduction in the value of the item if this has been caused by your inappropriate handling of them, i.e. in a way that would not be permitted in a store, such as opening or breaking internal package seals, damage to or removal of any component items or external packaging, etc.
Contact us on (603) 8020 7112 or at helpdesk@stkworkshop.my so we can provide you with the correct return address and a return reference number.
You will need to pay the shipping fee to return the product to us except in the case of defective items.
Please refer to the Who pays the return shipping fees? article for more details.
We cannot accept returns nor offer refunds for the second or subsequent packs of a subscription order.
If you wish to cancel your subscription to stop receiving future packs, please refer to the Cancelling a Subscription article.
Any refund amount will be for the benefit of the original purchaser only. STK Workshop will not refund any amount to anyone other than the original purchaser.
All approved refunds will be processed as quickly as possible.
STK Workshop will determine the appropriate payment method of refund – which may not be the same as the original method of payment and may include a personal cheque for the benefit of the original purchaser sent to the billing address registered.
What if my order is defective, incomplete or damaged?
The series is strictly quality controlled by DeAgostini – every copy is individually inspected before packing and will in each case match the original versions approved by licensors.
Many component parts are hand-finished or painted, which results in small differences between examples of the same piece received by different customers or as pictured on the STK Workshop website or promotional materials.
Such variations are not considered defects.
However, in the rare case your order arrives with defective, missing or damaged parts we will provide replacements.
Contact us at (603) 8020 7112 or at helpdesk@stkworkshop.my if you believe your order has arrived in a damaged or defective condition and we’ll discuss with you the appropriate arrangements to receive a replacement and how to have any damaged or defective parts returned to us.
You will not need to pay the shipping fee to return defective product to us or to receive your replacement item.
Any refund amount will be for the benefit of the original purchaser only.
STK Workshop will not refund any amount to anyone other than the original purchaser.
In certain circumstances, we may ask you to return the full package at our cost and refund your purchase.
In such cases, we will discuss with you the appropriate arrangements.
STK Workshop will determine the appropriate payment method of any refund – which may not be the same as the original method of payment and may include a personal cheque for the benefit of the original purchaser sent to the billing address registered.
Cosmetic damage to packaging including creases, bends or dents at the corners are not considered as defects and will not be eligible for replacement. Outer packaging is for protective purposes only and any kind of damage thereto is not considered as a defect and will not be eligible for replacement.
Who pays the return shipping fees?
If you are exercising your right to change your mind after purchasing any items you will need to cover the cost of shipping them back to us.
If your order arrived with damaged or defective parts and we are unable to provide you a replacement, as well as refunding the appropriate purchase cost we will assist you in returning them to us at our cost.
CUSTOMER SERVICE
How can I contact you?
Contact us by phone on (603) 8020 7112 during the hours of 08:30 to 17:00 Monday to Friday (except public holidays), or anytime by email at helpdesk@stkworkshop.my.